Voxtera is a real-time voice concierge that hears your guest in any of 99 languages, answers in the same one, and turns every request into a ticket your team can action — in Telegram, WhatsApp, Slack, or your PMS. Built for properties where the front desk shouldn't sleep, switch staff, or fumble for a translator.
Voxtera replaces the gap between front-desk shifts — and supplements it during the day. It picks up the lobby phone, the in-room dial, the web chat, and the WhatsApp call, with the same fluency every time.
From Mandarin to Maltese, Tagalog to Tamil. The guest speaks; Voxtera answers. TTS is available in 75+ of those with native-grade voices — the remainder fall back gracefully.
Most hotel voice assistants still ask you to pick a language at setup. Most don't tell you what's under the hood, or how fast it really is. Here's what we publish openly.
We're not naming names — these are honest patterns across the category in 2026.
No per-minute surprises. Pick the tier that matches your monthly call volume.
End-to-end — from the moment the guest stops speaking to the first syllable of Voxtera's reply — averages 600 to 850 milliseconds. That's faster than most human pickups on a hotel phone, and well within the threshold where conversation feels natural.
Voxtera stops immediately, listens, and continues the new thread — like a real conversation, not a robocall menu. Silero VAD handles turn-taking with sub-100ms responsiveness.
During onboarding we ingest your menus, room amenities, hours, house rules, local recommendations and FAQs into a private knowledge layer. Updates take seconds — change your spa hours and Voxtera knows on the next call.
Anything safety-related, medical, or emotionally distressed is flagged in real time and routed to a staff member via the channel you specify — Slack, SMS, internal phone. Voxtera stays with the guest until the handover completes.
EU-resident by default, with on-prem deployment available for Domaine-tier customers. Conversations are encrypted in transit and at rest; recordings can be disabled per-property.
Yes — via Twilio, you can route any existing number through Voxtera. The same brain, the same voices, the same languages.
Built in the EU for properties that take guest privacy seriously. The same posture from our first €290/mo customer to our largest chain.
A fifteen-minute demo. A live call in the language of your choice. Decide for yourself whether the future of the front desk sounds like Voxtera.